Education and Development
Continued learning is something that is very important to me. I want to challenge myself. I am eager to learn.
Program Execution
Effectively manage diverse tasks, with varying degrees of complexity, within a wide range of environments; evaluate situations, assess emergent needs, and implement solutions in a prompt and efficient/effective manner.
Resource Coordination
Possess a proven ability to anticipate unique requirements or potential roadblocks in all situations. Continually develop back-up plans to minimize risk and deliver exceptional results; streamline communication and implementation channels to effectively meet client and organizational needs.
Relationship Cultivation
Highly experienced in assessing true needs and expectations, building lasting professional relationships. Grow and deepen strategic partnerships to achieve mutually beneficial outcomes.
Leadership
Have a demonstrated track record of outstanding service; a dependable professional who devotes every effort to achieving the best results.
JW Marriott Chicago
Front Office Operations
2014 to Present
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Drive operations, brand engagement, service delivery, and related strategy execution.
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Develop pitches to assist and educate associates in describing and selling room types.
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Create “on brand” templates/documents/advertisements for various departments.
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Develop critical information for management via development of Excel spreadsheets and reporting, leveraging pivot tables and micros, regarding guest services.
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Selected by management to travel to JW Marriott Minneapolis for strategic engagement to increase short term productivity.
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Created comprehensive training guide of property specific procedures for new associates.
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Rejuvenated upgrade process, increasing room revenue by $23,000 in the first year.
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Maintain top associate status with annual customer service “check in” score of 86%+.
JW Marriott Accolades
Standing Ovation Employee of the Month
09/2017
Marriott Leadership SPIRIT Training
10/2015
Renaissance Hotel Austin
Lobby Lounge Server
2013 to 2014
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Interacted with guests to develop rapport and increase quality of their experience.
Social Media Beast
Content Creator Intern
2012 - Chicago, IL
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Authored blogs and updated posts for Facebook, Twitter, and other social media platforms for Chicago tourism businesses on current trends.
The Limited, Inc.
Consumer Research Intern
2011 - Chicago, IL
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Assisted with consumer product research, conducting in store surveys at target market Bath and Body Works stores.
Communications Management
Event Planning/Execution
Logistical Coordination
Business Insight
Process Optimization
Creative Design/Marketing
Consultative Sales
Business & Market Development
Word
Excel
PowerPoint
Publisher
Photoshop
Illustrator
Various Proprietary Software